Emotional Intelligence – Common Sense but Sense isn’t Common!
One gets the feeling that many terms in management are little more than advertising gimmicks – words or phrases that dress up common sense or known facts as a way of selling consultancy projects. (In their defence, one has to say that common sense is not that common!) At first sight, the term “emotional intelligence” is one of these – and indeed much of what is encompassed in the term is not new. Calling it “EI” rather adds to the suspicion.
However, it does seem to be a very useful concept. Many people work with a distinction between logic and emotion. Logic is good. Emotion is bad. Business is supposed to run on logic and emotions (especially in others) should be ignored, allowed to pass or patiently endured.
But why is it so important for leaders to understand…